Dallas, Texas · English & Spanish
Sales and technical customer experience professional with a background in premium retail, Apple Genius Bar support, optical operations, and relationship-based service.
My experience spans premium sales and technical service, with an emphasis on listening carefully, explaining complex options simply, and following through after the transaction.
Delivered personalized clienteling around fit, materials, craftsmanship, and customization. Managed a multi-piece custom order from consultation through fulfillment, coordinating specifications, payments, follow-up, and long-term client communication.
Diagnosed device, account, software, and connectivity concerns; managed repair intake and case documentation; and translated technical findings into clear repair, replacement, warranty, and support options.
Supervised frontline operations and coached teams on consultative service, workflows, and product knowledge. Supported frame and lens selection, appointment flow, patient records, and coordination with optometric staff.
Contact
For sales, technical customer experience, healthcare operations, or client-facing opportunities in the Dallas–Fort Worth area.